Last updated: 16 April 2026
These terms govern your use of the avenellaagency.com website and any services provided by The Avenella Agency. By using this website or engaging us for work, you accept these terms. If you do not agree, please do not use the site.
The Avenella Agency is a trading name of Avenella Group Ltd, a company registered in England and Wales. Throughout these terms, "we", "us", and "our" refer to The Avenella Agency. "You" and "your" refer to the visitor or client.
Contact: hello@avenellaagency.com
You may use this website for lawful purposes only. You must not:
All content on this website — including copy, design, photography, logos, and code — is the property of Avenella Group Ltd or used under licence. You may view and print pages for personal, non-commercial use, but you must not reproduce, distribute, or modify any content without our written permission.
Client work produced by us during an engagement is governed by the specific terms of that engagement, agreed in writing at the start of the project.
Any work we undertake for clients is governed by a separate Statement of Work or service agreement, agreed in writing before work begins. The terms on this page do not constitute a service agreement.
Pricing displayed on this website is indicative and based on standard scope. Final pricing is confirmed in writing after a discovery conversation. Pricing is reviewed annually and may change.
Any quote or proposal we issue is valid for 30 days from the date of issue unless otherwise stated. Acceptance of a proposal in writing (including by email) constitutes a binding agreement on the terms set out in that proposal.
Specific payment terms are agreed in each engagement. As standard:
Productised packages: Once work has commenced, fees are non-refundable. If you cancel before work begins, we will refund any payment less reasonable costs incurred (typically a 10% admin charge).
Retainer engagements: Either party may terminate with 30 days' written notice. Fees for the notice period remain payable.
We provide our services with reasonable skill and care. However, we do not guarantee specific business outcomes (e.g. revenue increases, lead volumes), as these depend on factors outside our control including market conditions, your internal execution, and product-market fit.
To the fullest extent permitted by law, our total liability to you for any claim arising from our services shall not exceed the fees paid by you in the 12 months preceding the claim.
We shall not be liable for any indirect, consequential, or special losses, including loss of profits, loss of business opportunity, or loss of data.
Nothing in these terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
We treat all information you share with us during enquiries and engagements as confidential. We will not share it with third parties except where required by law or where necessary to deliver the services (e.g. with subcontracted specialists who are themselves bound by confidentiality).
This website contains links to third-party websites (e.g. portfolio links, social media). We are not responsible for the content, accuracy, or practices of those sites.
We may update these terms from time to time. The current version will always be available on this page with the "last updated" date at the top. Continued use of the site after changes constitutes acceptance of the new terms.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions about these terms or our services, please email hello@avenellaagency.com.